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Explain what a credit is
=== Support Contracts ===
Support is included with [https://QualityBox.us QualityBox]Hosting
=== Support Incidents (current clients only): ===
Hosting clients earn 1 credit for every $100 spent each month. Credits expire each month, are non-transferable and have no cash value.
* Core hours: 1 credit per incident
* Extended Hours: 1.5 credits
* Off Hours: 2 credits
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=== Business Schedule ===
We work 9-5. We try real hard not to work around the clock. We sleep, eat, and take vacations or Holidays. Standard project rates apply during core hours. Make sure that your project is scheduled with enough time on the calendar to complete the project during normal work hours. Work done (at the customer's election) during extended hours are billed at a 50% premium (time and a half); work done during off hours or observed National Holidays are billed at a 100% premium (double time).