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Link to SLA
We work 9-5. We try real hard not to work around the clock. We sleep, eat, and take vacations or Holidays. Standard project rates apply during core hours. Make sure that your project is scheduled with enough time on the calendar to complete the project during normal work hours. Work done (at the customer's election) during extended hours are billed at a 50% premium (time and a half); work done during off hours or observed National Holidays are billed at a 100% premium (double time).
Obviously we strive to provide 100% availability for our hosting services on a 24x7x365 basis, which is why we have a [https://equality-tech.com/sla Service Level Agreement].
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