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=== Standard Consulting Project Hours Rates ===
1-hour Hourly Rate: $125 (core hours). Qualified educational institutions and pre-approved non-profits receive a 20% discount on standard rates if paid on time. ''New Rates are dependent on on-time payment. Our rates are very competitive <ref>[http://wiki.civicrm.org/confluence/display/CRM/CiviCRM+Consulting+Rate+Sheet 2011 rates for the CiviCRM core team]</ref>.2018''
=== Support Contracts ===Qualified educational institutions and pre-approved non-profits receive a 20% discount on standard rates if paid on time. Rates are dependent on on-time payment. Our rates are very competitive.
1 Month {| class="wikitable"!Number of On-Call Service, 24x7x365, 15 minute phone response, 4 hour on-site response: $1000. === Support Incidents Packs (current clients only): === Core 20 hours: as available (standard rates) Extended Hours: $250 (1 !Per hour included)!Discount Off Hours: $375 (1 hour included)!Cost per Service Pack === Pre|-Paid Project Packages === (notes: may not be combined with other discounts|First pack ||$250 ||0 ||$5, valid for six months from date of purchase)000 |-{| class="wikitable sortable"Second pack ||$225 |'''hours (core)<br />'''|'''discount'''10% |'''price'''|'''notes'''$4,500
|-
|10Packs 3-4 |50|$200 ||20%||$625|(ONLY available with a support contract)4,000
|-
|Packs 5-8 ||$175 ||30% |0%|$3,750|minimum engagement500
|-
|Packs 9-16 ||$150 ||40% |10%|$43,500|000
|-
|60Packs 17-32 |15|$125 ||50%||$62,375|500
|-
|80Packs 33-64 |20|$100 ||60%||$82,000|
|-
|100All subsequent packs |25|$85 ||66%||$91,375|700
|}
=== Support Contracts === Support is included with [https://QualityBox.us QualityBox] === Support Incidents (current clients only): === * Core hours: 1 credit per incident* Extended Hours: 1.5 credits* Off Hours: 2 credits === Business Schedule ===We work 9-5. We try real hard not to work around the clock. We sleep, eat, and take vacations or Holidays. Standard project rates apply during core hours. Make sure that your project is scheduled with enough time on the calendar to complete the project during normal work hours. Work done (at the customer's election) during extended hours are billed at a 2550% premium(time and a half); work done during off hours or observed National Holidays are billed at a 50100% premium(double time). Off-hours support incidents are billed at a 2-hour minimum. eQuality Technology can help clients implement redundant and high- Obviously we strive to provide 100% availability solutions to enable 24x7 operations so that support happens when you plan for itour hosting services on a 24x7x365 basis.
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=== Timely Payment ===
Our standard contract calls for "Net 14" which means that payment is due '''within 14 days''' of receipt of an invoice. Normally our clients pay immediately. We can synchronize our invoices to coincide with your payroll/accounting cycle. We generally do not agree to terms like "Net 60". Non-standard payment terms will be documented in contract and only under circumstances where we're confident in extending credit. If your payment is overdue, you can use the [https://www.fiscal.treasury.gov/fsservices/gov/pmt/promptPayment/monthly_interest.htm calculator at the US Treasury] website to estimate the interest due.
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