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link to Andy Updegrove's blog on the renewed rise of ODF in the face of geopolitical risk from the US
 
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== Executive Summary ==
== Executive Summary ==
Technology manager plus senior-level individual contributor with a broad and deep skill set. Open source expert. Experience working in all settings - large and small, local and distributed.
Technology manager, entrepreneur, plus senior-level individual contributor with a broad and deep skill set. Open source expert. Experience working in all settings - large and small, local and distributed.
 
Senior DevOps Architect with 10+ years experience in SRE/DevOps practices, cloud infrastructure, and large-scale SaaS platform operations. Proven track record of implementing robust CI/CD pipelines, containerization strategies and monitoring solutions with a focus on high availability and operational excellence. Experienced in designing scalable cloud architectures, automating infrastructure deployment, and mentoring technical teams across diverse environments.


== Professional Experience ==
== Professional Experience ==


=== 2013 Feb - 2020 Nov eQuality Technology ===
=== Self-employed ===
Salisbury, MA
Remote (Salisbury, MA) | May 2023 - Present
 
==== DevOps Consultant ====
 
* Led technical upgrades for NASA Glenn Research Center's Knowledge Platform, demonstrating ability to support complex technical transformations
* Design and implement infrastructure-as-code solutions using Ansible for repeatable, version-controlled deployments
* Architect cloud-native solutions with containerization (Docker) and orchestration principles for scalability
* Build and optimize CI/CD pipelines using GitHub Actions for secure, automated software delivery
* Implement comprehensive monitoring strategies and observability solutions for system reliability
* Automate manual operational tasks to improve efficiency and reduce human error
* Develop operational runbooks and incident response procedures supporting high availability goals
 
=== Pegasystems ===
Remote (Cambridge, MA) | Nov 2020 - Apr 2023
 
Technology and communications company that develops and licenses low-code application platforms and enterprise software solutions.
 
==== Full Stack Developer + Lead DevOps Engineer + Cloud Architect ====
 
* Architected and managed AWS cloud infrastructure leveraging services including EC2, CloudWatch, CodeBuild, ECS, Lambda and other services for 99.9% availability
* Implemented monitoring and logging solutions using Splunk for comprehensive system observability across distributed environments
* Implemented enterprise authentication solutions (SSO, Azure AD, OpenIDConnect)
* Led cross-functional teams across multiple time zones, establishing technical relationships and collaborative work environments
* Led migration to container-based architecture using Docker Compose and ECS Fargate improving deployment reliability and scalability
* Created and maintained CI/CD pipelines for enterprise applications with automated testing and deployment
* Established incident response protocols and led post-incident reviews with a blameless culture
* Mentored junior engineers in DevOps practices and cloud architecture principles
* Automated infrastructure provisioning and application deployment reducing manual intervention by 80%
* Collaborated with development teams to improve application operability and observability
 
=== eQuality Technology ===
Remote (Salisbury, MA) | 2013 Feb - 2020 Nov


Technology solutions provider to small business, government and education markets specializing in open source.
Technology solutions provider to small business, government and education markets specializing in open source.
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Established company product and service portfolio plus sales and marketing.
Established company product and service portfolio plus sales and marketing.


* QualityBox <nowiki>https://QualityBox.us</nowiki> - a SaaS platform for knowledge management
* QualityBox - a SaaS platform for knowledge management
* MediaWiki extension development (Html2Wiki)
* MediaWiki extension development (Html2Wiki)
* MediaWiki implementations, upgrades and migrations
* MediaWiki implementations, upgrades and migrations
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* Business Intelligence & Reporting
* Business Intelligence & Reporting


=== 2009 Aug - 2016 Feb Bean Group ===
=== Bean Group ===
Portsmouth, NH
Portsmouth, NH | 2009 Aug - 2016 Feb


Leading Independent New England Regional Real Estate broker
Leading Independent New England Regional Real Estate broker
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* Expanded from 7 branch offices in NH to 15 offices spanning NH, VT, ME, MA
* Expanded from 7 branch offices in NH to 15 offices spanning NH, VT, ME, MA


=== 2008 Nov - 2009 Aug Harvard University ===
=== Harvard University ===
Cambridge, MA
Cambridge, MA | 2008 Nov - 2009 Aug


==== Web Developer at the IIC - Initiative in Innovative Computing<ref>IIC was initially backed under the administration of Harvard President Lawrence Summers, but huge losses to the endowment due to the financial crisis and a changing Harvard administration led to the first layoffs in Harvard's 350 year history.
The Initiative in Innovative Computing (IIC)<ref>IIC was initially backed under the administration of Harvard President Lawrence Summers, but huge losses to the endowment due to the financial crisis and a changing Harvard administration led to the first layoffs in Harvard's 350 year history.


https://www.thecrimson.com/article/2008/4/23/funding-dispute-stymies-initiative-four-years/   
https://www.thecrimson.com/article/2008/4/23/funding-dispute-stymies-initiative-four-years/   


https://www.harvardmagazine.com/2009/06/layoffs-begin
https://www.harvardmagazine.com/2009/06/layoffs-begin
</ref> ====
</ref> was an interdisciplinary research and development center at Harvard dedicated to using innovative computing tools to accelerate discovery across all of the scientific disciplines. [https://web.archive.org/web/20090804021946/http://iic.harvard.edu/ http://iic.harvard.edu]
* Developed and deployed collaboration and knowledge systems at the Initiative in Innovative Computing (IIC); an interdisciplinary research and development center at Harvard dedicated to using innovative computing tools to accelerate discovery across all of the scientific disciplines. <nowiki>http://iic.harvard.edu</nowiki>
 
==== Web Developer ====
* Developed and deployed collaboration and knowledge systems
* '''Drupal''' debugging, deployment, development of '''Science Collaboration Framework''' (SCF), scigpu.org, involvweb.org, iic.harvard.edu
* '''Drupal''' debugging, deployment, development of '''Science Collaboration Framework''' (SCF), scigpu.org, involvweb.org, iic.harvard.edu
* Initiated '''Subversion''' and '''Git''' revision control services as well as management infrastructure
* Initiated '''Subversion''' and '''Git''' revision control services as well as management infrastructure
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* Training of scientists, project managers, faculty and staff on wiki platform
* Training of scientists, project managers, faculty and staff on wiki platform


=== 2005 Oct - 2008 Aug OASIS ===
=== Smarter Travel Media ===
Billerica, MA
Charlestown, MA | 2008 Aug - 2008 Oct


Global standards consortium that drives the development, convergence and adoption of open standards for the global information society.
An independent unit of Expedia.com
 
==== Web Software Architect ====
Worked with a small group of architects to provide a robust, scalable, secure framework and API for use by the Applications Development Team. Primarily worked on major new product development building a high-volume advertising service using a Service Oriented Architecture (SOA) levering the Symfony (PHP) framework.
 
=== OASIS ===
Billerica, MA | 2005 Oct - 2008 Aug
 
Global standards consortium that drives the development, convergence and adoption of open standards for the global information society<ref>Just one example of the profound impact of our work at OASIS was the development of the Open Document Format (ODF). https://www.consortiuminfo.org/microsoft/will-donald-trump-help-odf-rise-again/ </ref>.


==== Manager - Technology Services ====
==== Manager - Technology Services ====
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* Designed Document Management system to leverage WebDAV
* Designed Document Management system to leverage WebDAV


=== 2005 Feb - 2005 Oct SavaJe Technologies ===
=== SavaJe Technologies ===
Chelmsford, MA
Chelmsford, MA | 2005 Feb - 2005 Oct


Pioneering developer of Java-based Mobile phone OS. Acquired by Sun Microsystems<ref>At the 2006 JavaOne conference, the SavaJe Jasper S20 phone was the device of show.
Pioneering developer of Java-based Mobile phone OS. Acquired by Sun Microsystems<ref>At the 2006 JavaOne conference, the SavaJe Jasper S20 phone was the device of show.
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* Prototype development, developer tools, mentoring.
* Prototype development, developer tools, mentoring.


=== 2003 Apr - 2005 Jan Knowledge Institute ===
=== Knowledge Institute ===
E. Kingston, NH
E. Kingston, NH | 2003 Apr - 2005 Jan


Small Business Consulting with focus on Government markets.
Small Business Consulting with focus on Government markets.
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* Information architecture, design/UI, project management and implementation of website reconstruction project replacing thousands of flat HTML content files with custom XML-based, logic-driven dynamic website system using a Model View Controller (MVC) framework
* Information architecture, design/UI, project management and implementation of website reconstruction project replacing thousands of flat HTML content files with custom XML-based, logic-driven dynamic website system using a Model View Controller (MVC) framework


=== 2002 Sep - 2003 Apr Concerto Software ===
=== Concerto Software ===
Westford, MA
Westford, MA | 2002 Sep - 2003 Apr


$500 Million revenue global Call-Center vendor. Acquired by Aspect Software.
$500 Million revenue global Call-Center vendor. Acquired by Aspect Software.
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* Wrote high-impact analysis tools for Sales, Marketing and Executive teams within first two weeks.
* Wrote high-impact analysis tools for Sales, Marketing and Executive teams within first two weeks.


=== 2000 Jul - 2002 Jan Virtual Access Networks ===
=== Virtual Access Networks ===
Lawrence, MA
Lawrence, MA | 2000 Jul - 2002 Jan


Venture-funded developer of Enterprise software product for Windows OS migration and web enabled cross-platform content discovery and exchange using open standards<ref>https://web.archive.org/web/20081015200520/http://www.gca.org/papers/xmleurope2001/papers/html/s10-4.html</ref><ref>https://web.archive.org/web/20030112121940/http://www.oreillynet.com/pub/d/489
Venture-funded developer of Enterprise software product for Windows OS migration and web enabled cross-platform content discovery and exchange using open standards<ref>https://web.archive.org/web/20081015200520/http://www.gca.org/papers/xmleurope2001/papers/html/s10-4.html</ref><ref>https://web.archive.org/web/20030112121940/http://www.oreillynet.com/pub/d/489
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* Build and release website using Apache Cocoon XML publishing framework and Tomcat JSP and Servlet engine
* Build and release website using Apache Cocoon XML publishing framework and Tomcat JSP and Servlet engine


=== 1999 Nov - 2000 Jul Raging Bull ===
=== Raging Bull ===
Andover, MA
Andover, MA | 1999 Nov - 2000 Jul


A CMGI portfolio company, developed into a leading Internet financial community and merged with AltaVista and later sold to Lycos.
A CMGI portfolio company, developed into a leading Internet financial community and merged with AltaVista and later sold to Lycos.
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* Products included Trading Center, IPO Center, Personalized Boards
* Products included Trading Center, IPO Center, Personalized Boards


=== 1999 Jun - 1999 Nov Fidelity Investments ===
=== Fidelity Investments ===
Boston, MA
Boston, MA | 1999 Jun - 1999 Nov


Global leader in Mutual Funds and Financial Services
Global leader in Mutual Funds and Financial Services
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* Participated in major new product launch and corporate strategy initiative to use 'Personalization Technologies' (MyFidelity) reflected in the design and functionality of the Fidelity portal for all its customers<ref>Wrote HTML, Javascript, ASP and used JSP, Servlets and EJBs for personalization using Allaire HomeSite and Macromedia DreamWeaver on Windows NT. Used ClearCase and Microsoft Visual SourceSafe.</ref>.
* Participated in major new product launch and corporate strategy initiative to use 'Personalization Technologies' (MyFidelity) reflected in the design and functionality of the Fidelity portal for all its customers<ref>Wrote HTML, Javascript, ASP and used JSP, Servlets and EJBs for personalization using Allaire HomeSite and Macromedia DreamWeaver on Windows NT. Used ClearCase and Microsoft Visual SourceSafe.</ref>.


=== 1999/01 - 2003/04 Freephile ===
=== Freephile ===
Newburyport, MA
Newburyport, MA | 1999 Jan - 2003 Apr


Websites, Branding, and technology consulting using Open Source
Websites, Branding, and technology consulting using Open Source
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* gregGrep fancy indexing system for directories and websites
* gregGrep fancy indexing system for directories and websites


=== 1996 Jul - 1999 Jun Investors Bank & Trust ===
=== Investors Bank & Trust ===
Boston, MA
Boston, MA | 1996 Jul - 1999 Jun


IBT is a leading global mutual fund accountant and asset custodian. Acquired by State Street Corp.
IBT is a leading global mutual fund accountant and asset custodian. Acquired by State Street Corp.
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* Owned Y2K database prototyped by EDS consultants. Refined the structure and transformed the prototype into the production database which served as the central repository for the banks complete Y2K compliance program office.  
* Owned Y2K database prototyped by EDS consultants. Refined the structure and transformed the prototype into the production database which served as the central repository for the banks complete Y2K compliance program office.  


=== 1991 Apr - 1996 Apr Dean Witter ===
=== Dean Witter ===
Wellesley, MA
Wellesley, MA | 1991 Apr - 1996 Apr


Leading Wall Street brokerage firm. Merged with Morgan Stanley.
Leading Wall Street brokerage firm. Merged with Morgan Stanley.
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* Series 7 Series 63 licensed; Rule 144 specialist
* Series 7 Series 63 licensed; Rule 144 specialist
* Dean Witter Graduate School - Asset Allocation Planning, Life, Health, Annuity Insurance Licensed
* Dean Witter Graduate School - Asset Allocation Planning, Life, Health, Annuity Insurance Licensed
=== Hibbard Brown & Co ===
Wakefield, MA | 1989 Feb - 1991 Apr
Stock brokerage firm<ref>Not really. I'm proud that I helped get them kicked out of Massachusetts, and eventually shut down. https://www.latimes.com/archives/la-xpm-1996-02-23-fi-39263-story.html </ref>
==== Registered Representative (Stockbroker) ====
* Passed all licensing requirements within two weeks of hiring.


== Professional Associations ==
== Professional Associations ==
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==== Charter member Board of Directors ====
==== Charter member Board of Directors ====


=== 1996/05 Rotary International ===
=== Rotary International ===


==== GSE member ====
==== GSE member May 1996 ====


* Served as the Financial Services industry expert in a group of 5 professionals on an international business exchange in France sponsored by the Rotary Foundation's Group Study Exchange (GSE) program<ref>https://rotary7930.org/sitepage/rotary-foundation Rotary District 7930 is made up of 44 Rotary Clubs, 2 Rotaract Clubs, and approximately 1,500 members serving the densely populated areas of Boston, Metro North, the North Shore, and Merrimack Valley of Massachusetts, and Southern New Hampshire.</ref>.
* Served as the Financial Services industry expert in a group of 5 professionals on an international business exchange in France sponsored by the Rotary Foundation's Group Study Exchange (GSE) program<ref>https://rotary7930.org/sitepage/rotary-foundation Rotary District 7930 is made up of 44 Rotary Clubs, 2 Rotaract Clubs, and approximately 1,500 members serving the densely populated areas of Boston, Metro North, the North Shore, and Merrimack Valley of Massachusetts, and Southern New Hampshire.</ref>.
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== [[Knowledge]] and Skills ==
== [[Knowledge]] and Skills ==
Domain experience in mobile comm, financial services; enterprise, consumer and free software; business to business services, e-commerce and retail


Project experience in start-up to large company with n-tier, service-based architectures, Project Management, Open Source, Software Development Life-cycle, Source Code Control, Incident Tracking, Release Engineering, Code validation, SQA, Procedural and Object-oriented design, Client-server and distributed technologies, Relational databases, Information Architecture, Design, User Interface, Server administration, Security, E-commerce, Public speaking and writing ability.
=== Cloud & Infrastructure ===
 
* Cloud Platforms: AWS (EC2, ECS, Lambda, CloudWatch, CodeBuild, VPC, IAM, S3, RDS), Azure, GCP
* Infrastructure as Code: Ansible, Terraform, CloudFormation, Docker Compose
* Containerization: Docker, Kubernetes, Helm
* Configuration Management: Ansible, YAML
 
=== SRE & Monitoring ===
 
* Monitoring Tools: Splunk, CloudWatch, ELK Stack, Netdata
* Logging: ELK Stack, CloudWatch Logs
* Incident Management: Jira, RT, and Phabricator
 
=== Automation & CI/CD ===


Languages / Technology Standards:
* CI/CD: Jenkins, GitHub Actions, GitLab CI
* Version Control: Git, GitHub, GitLab, Bitbucket
* Programming: Python, Bash, PHP, JavaScript, Go


Advanced or Expert in HTTP, HTML, XHTML, XML, XSLT, Cascading Style Sheets (CSS), Browser Document Object Model (DOM), Dynamic HTML (DHTML), JavaScript, Regular Expressions (regex), Accessibility Standards (section 508), Usability Standards, UML, PHP, MySQL, PERL, CGI, Linux / UNIX, bash, Secure Shell (SSH), FTP, SSL, Familiarity with Java, C, Python, VB, VBA, VBScript, ASP, IIS
=== Operating Systems & Networking ===


Applications / Frameworks / Servers / Operating Systems:
* Operating Systems: Linux (Ubuntu, RHEL, Debian)
* Package Management: dpkg, APT, yum, dnf, pip
* Network Technologies: TCP/IP, HTTP, VPN configurations


Kubuntu, RedHat and Debian GNU-Linux, RHN, linuxconf, YUM, APT, Apache, MySQL, Webmin, SAMBA, phpMyAdmin, Subversion, websvn, BitKeeper, CVS, Visual SourceSafe, HomeSite, Dreamweaver, vi, Quanta Plus, Photoshop, Illustrator, GIMP, Krita, Inkscape PEAR, Drupal, phpUnit, jQuery, Seagull, Tiki, Smarty, Outreach Project Tool, SugarCRM, Eventum, ezPublish, phpLayersMenu, phpBB Forums, mediawiki, mnoGoSearch, Google CSE, Google API, YUI, phpDocumentor, gallery, osCommerce, Zope, qmail, ezMLM, mHonArc, OpenOffice, Microsoft Office, PowerPoint, Project, TaskJuggler, FreeMind, Access, DOS, Windows 3.1, 95, 98, 98SE, 2000, XP Home/Pro, plus a long list of other tools on both Linux and Windows environments.




{{References}}
{{References}}
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