Rates
Standard Project Hours
1-hour Hourly Rate: $125 (core hours). Qualified educational institutions and pre-approved non-profits receive a 20% discount on standard rates if paid on time. Rates are dependent on on-time payment. Our rates are very competitive [1].
Support Contracts
1 Month of On-Call Service, 24x7x365, 15 minute phone response, 4 hour on-site response: $1000.
Support Incidents (current clients only):
Core hours: as available (standard rates)
Extended Hours: $250 (1 hour included)
Off Hours: $375 (1 hour included)
Pre-Paid Project Packages
(notes: may not be combined with other discounts, valid for six months from date of purchase)
| hours (core) |
discount | price | notes |
| 10 | 50% | $625 | (ONLY available with a support contract) |
| 30 | 0% | $3,750 | minimum engagement |
| 40 | 10% | $4,500 | |
| 60 | 15% | $6,375 | |
| 80 | 20% | $8,000 | |
| 100 | 25% | $9,375 |
Standard rates apply during core hours. Work done (at the customer's election) during extended hours are billed at a 25% premium; work done during off hours are billed at a 50% premium. Off-hours support incidents are billed at a 2-hour minimum. eQuality Technology can help clients implement redundant and high-availability solutions to enable 24x7 operations so that support happens when you plan for it.
| Sun | Mon | Tue | Wed | Thu | Fri | Sat | |
|---|---|---|---|---|---|---|---|
| 12AM- 6AM |
O | O | O | O | O | O | O |
| 6AM | O | E | E | E | E | E | O |
| 7AM | O | E | E | E | E | E | O |
| 8AM | O | E | E | E | E | E | O |
| 9AM | O | C | C | C | C | C | O |
| 10AM | E | C | C | C | C | C | E |
| 11AM | E | C | C | C | C | C | E |
| 12PM | E | C | C | C | C | C | E |
| 1PM | E | C | C | C | C | C | E |
| 2PM | E | C | C | C | C | C | E |
| 3PM | E | C | C | C | C | C | E |
| 4PM | E | C | C | C | C | C | E |
| 5PM | O | E | E | E | E | E | O |
| 6PM | O | E | E | E | E | E | O |
| 7PM | O | E | E | E | E | E | O |
| 8PM- 12AM |
O | O | O | O | O | O | O |
Timely Payment
Our standard contract calls for "Net 14" which means that payment is due within 14 days of receipt of an invoice. Normally our clients pay immediately. We can synchronize our invoices to coincide with your payroll/accounting cycle. We generally do not agree to terms like "Net 60". Non-standard payment terms will be documented in contract and only under circumstances where we're confident in extending credit.
