Bureaucrats, confirmed, Administrators
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inital writeup
A quick [http://www.google.com/search?hl=en&client=firefox&rls=org.mozilla:en-US:unofficial&q=support+desk+tracking+bug+tracker+subversion+integrated&spell=1 Google Search] reveals many options for defect tracking systems.
The Opensourcetesting website (deserves it's own article on [[Quality Assurance]] with links to http://www.testmanagement.com/ ) offers a rather complete list of bug tracking databases: http://opensourcetesting.org/bugdb.php
And Karl Fogel's book on [http://producingoss.com/html-chunk/ Producing OSS] (is undoubtedly a worthwhile read) has an appendix listing bug trackers http://producingoss.com/html-chunk/bug-trackers.html
[http://linas.org/linux/pm.html This page] is an editorial + review of many categories of FOSS software from Bug Tracking to Support Desk solutions (perhaps dated).
There are also many listings over at the [http://dmoz.org/Computers/Software/Configuration_Management/Bug_Tracking/ DMOZ page on Bug Tracking]
One of the old standby's of Bug Tracking is 'RT' or [http://www.bestpractical.com/rt/ Request Tracker]. By now, it's up to version 3.4.5
One PHP product is called '[http://workbench.sourceforge.net/ Workbench]' Meanwhile, another is called [http://ruqueue.rutgers.edu/ RUQueue] (written at Rutger's University as a PHP version of RT)
More PHP options include the [http://www.horde.org/whups/ Whups] system from the Horde. and [http://kennwhite.sourceforge.net/codetrack/ CodeTrack] and [http://flyspray.rocks.cc/ FlySpray doesn't look too bad]
For Python, there is [http://roundup.sourceforge.net/doc-1.0/features.html Roundup] and also [http://www.issuetrackerproduct.com/ IssueTracker] which is built on Zope
The Opensourcetesting website (deserves it's own article on [[Quality Assurance]] with links to http://www.testmanagement.com/ ) offers a rather complete list of bug tracking databases: http://opensourcetesting.org/bugdb.php
And Karl Fogel's book on [http://producingoss.com/html-chunk/ Producing OSS] (is undoubtedly a worthwhile read) has an appendix listing bug trackers http://producingoss.com/html-chunk/bug-trackers.html
[http://linas.org/linux/pm.html This page] is an editorial + review of many categories of FOSS software from Bug Tracking to Support Desk solutions (perhaps dated).
There are also many listings over at the [http://dmoz.org/Computers/Software/Configuration_Management/Bug_Tracking/ DMOZ page on Bug Tracking]
One of the old standby's of Bug Tracking is 'RT' or [http://www.bestpractical.com/rt/ Request Tracker]. By now, it's up to version 3.4.5
One PHP product is called '[http://workbench.sourceforge.net/ Workbench]' Meanwhile, another is called [http://ruqueue.rutgers.edu/ RUQueue] (written at Rutger's University as a PHP version of RT)
More PHP options include the [http://www.horde.org/whups/ Whups] system from the Horde. and [http://kennwhite.sourceforge.net/codetrack/ CodeTrack] and [http://flyspray.rocks.cc/ FlySpray doesn't look too bad]
For Python, there is [http://roundup.sourceforge.net/doc-1.0/features.html Roundup] and also [http://www.issuetrackerproduct.com/ IssueTracker] which is built on Zope