Bureaucrats, confirmed, Administrators
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A quick Ten years after I first wrote up some notes on bug tracking, a lot has changed. <ref>The old article can still be found [httphttps://wwwfreephile.googleorg/w/index.com/searchphp?hltitle=enBug_Tracking&clientoldid=firefox&rls=org.mozilla:en-US:unofficial&q=support+desk+tracking+bug+tracker+subversion+integrated&spell=1 Google Search2698 here] reveals many options for defect tracking systems.</ref>
The Opensourcetesting website Bugzilla and Request Tracker are still good choices today for bug / issue tracking despite being about 20 years old. New options include simply using GitHub (deserves itmakes sense if you's own article re focused solely on the code) to [[Quality Assurance]] with links to http://www.testmanagementopenatrium.com/ ) offers a rather complete list of bug tracking databases: httpOpenAtrium] if you're about collaboration and Drupal. [https://opensourcetestingwww.redmine.org/bugdbRedMine] is a good system.php
And Karl FogelI'm adding the infrastructure for customers to report issues and receive support. Instead of launching an independent (or even hosted) application, I'm interested in using Drupal's book Project Issue so that it naturally integrates with the {{CompanyName}} website (built on Drupal). Or, possibly, using Phabricator as a service. After trying [httphttps://producingossadmin.phacility.com/html-chunk/ Producing OSSPhabricator] (is undoubtedly a worthwhile read) has an appendix listing bug trackers http://producingoss.com/html-chunk/bug-trackers, I'm really impressed.html
[http://linas.org/linux/pm.html This page] is an editorial + review of many categories of FOSS software from Bug Tracking Either way, I'd like to Support Desk solutions initially start with # Company ## Internal## Website## Wiki## QualityBox (perhaps datedalready on GitHub).## Html2Wiki (already on phabricator at WMF)# Customer A# Customer B# Customer C# Customer D# Customer E
There are also many listings over at the [http://dmoz.org/Computers/Software/Configuration_Management/Bug_Tracking/ DMOZ page on Bug Tracking]{{References}}
One of the old standby's of Bug Tracking is 'RT' or [http://www.bestpractical.com/rt/ Request Tracker]. By now, it's up to version 3.4.5 One PHP product is called '[httpCategory://workbench.sourceforge.net/ WorkbenchProject Management]' Meanwhile, another is called [http://ruqueue.rutgers.edu/ RUQueue] (written at Rutger's University as a PHP version of RT) More PHP options include the [http://www.horde.org/whups/ Whups] system from the Horde. and [httpCategory://kennwhite.sourceforge.net/codetrack/ CodeTrackSoftware] and [http://flyspray.rocks.cc/ FlySpray doesn't look too bad] For Python, there is [http[Category://roundup.sourceforge.net/doc-1.0/features.html RoundupDevelopment] and also [http://www.issuetrackerproduct.com/ IssueTracker] which is built on Zope
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