Support

eQuality Technology offers "Success Plans" to clients. Instead of a "break/fix" traditional support model, we offer a higher touch model. We encourage clients to call us to ask questions, regardless of whether they would be traditionally triaged as support questions. We'll handle business questions, developer questions, integration questions, design questions, end-user questions or really anything that will help our customers improve their successful use of the software and solutions we've provided. Our support plans are designed to help you be successful. If the answer is really more involved and complex, then of course we can engage in a consulting or training project. Instead of call deflection, we focus on customer engagement.

One of the core products that we support is MediaWiki. Since the software is most often used as a knowledge base, we find that customers are more successful when there is a "Reference Desk" staffed by highly expert Reference Librarians to help users navigate the stacks of this virtual library. Even more importantly, since the software is intentionally "participatory", customers get the highest value and success from questions about advanced usage topics like search, templates, extension usage and so on. Under a traditional support contract, these would be ignored, whereas with eQuality Technology "Success Plans" you're encouraged to engage with the "Reference Desk experts".

See Rates and call us so we can work out a Success Plan for your organization.